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Customer RFQs - New Parts

This section explains how new part RFQs move through Parts Portal—from customer submission to vendor approval and final outcome.

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Written by Samantha Snyder
Updated over 2 weeks ago

How Customers Submit New Part RFQs

Customer RFQs are submitted through Parts Portal and routed directly to the vendor for review. Each RFQ includes all required part and production details, such as:

  • Part files and drawings

  • Quantities and revisions

  • Material and finish requirements

  • Requested timelines or due dates

Once routed, the RFQ appears in the vendor’s review queue.

Customer Manager Approval (If Enabled)

Some RFQs require customer-side approval before reaching the vendor. When enabled:

  • The RFQ is reviewed internally by a Customer Manager

  • Details are validated for accuracy and budget alignment

  • Only approved RFQs are released to the vendor for review

This ensures vendors receive RFQs that are ready for quoting.

Vendor Review & Quoting Process

After an RFQ enters the vendor queue, vendors review the request to evaluate:

  • Part manufacturability

  • Pricing and cost structure

  • Estimated lead times

Based on this review, vendors can issue a quote or reject the RFQ if it cannot be fulfilled.

RFQ Statuses

RFQs use clear statuses to indicate their current state:

  • Under Vendor Review – RFQ is awaiting vendor action

  • Rejected – RFQ or quote was declined by the vendor or customer

These statuses provide visibility into RFQ progress from receipt through decision.


Customer RFQs (Reorders)

This section explains how customer reorders are created from historical part data and how vendors review and price these RFQs inside Parts Portal.

How Customers Submit Reorder RFQs

Customers can submit a reorder RFQ using previously manufactured parts stored in Parts Portal. Instead of uploading new files, customers select an existing part from their history.

When a reorder RFQ is submitted:

  • Part details are pulled from the existing Part record

  • Files, materials, and specifications are reused

  • Quantities and timelines can be adjusted

The RFQ is then routed to the vendor for review.

Vendor Review for Reorder RFQs

Reorder RFQs automatically prefill using historical data from the Part record, giving vendors immediate visibility into:

  • Previous pricing

  • Last quoted or ordered quantities

  • Material and process details

  • Historical lead times

Vendors review the RFQ to confirm the information is still accurate before issuing a quote.

Reorders with Instant Pricing

For parts configured with instant pricing:

  • Pricing is automatically calculated using the existing Part record

  • No manual pricing input is required

  • Quotes can be issued immediately

This allows vendors to quickly respond to repeat orders while maintaining pricing consistency.

Reorders without Instant Pricing

For parts not configured for instant pricing:

  • The RFQ is prefilled with historical part data

  • Vendors can adjust pricing, quantities, or lead times as needed

  • Quotes are manually reviewed and submitted

This provides flexibility for parts that require updated costing or production considerations.

Key Benefits of Reorder RFQs

  • Faster quoting using historical data

  • Reduced data entry for both customers and vendors

  • Consistent pricing and specifications across repeat orders

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