Parts Portal notifications help vendors and customers stay informed about:
New RFQs and customer activity
Quote acceptance or rejection
Order and production status changes
Required next steps
Where Vendors Receive Email Notifications
Email notifications are sent directly to primary vendor user based on scenario
Notifications are sent immediately when the triggering action occurs and include key details and links back to the relevant quote or order in Parts Portal
Emails are sent from [email protected]
Some notifications are informational only, while others require vendor action
Example: Quote Accepted Notification
From: Parts Portal [email protected]
Hi John,
Congrats 🥳! J&S Company has submitted an order for:
J&S Company has been notified this order will soon move into production and has been given information on how to view track progress on their order in Parts Portal. Don't forget to update the order status to In Production and Complete as this job progresses.
Thank you, |
Notification Summary by Scenario
Below is an overview of common notification scenarios, who receives them, and whether action is required.
Request for Quote (RFQ)
Scenario | Email Recipient(s) | Action Required |
Customer submits an RFQ | Primary Vendor User | Review RFQ and issue or decline quote |
Vendor declines to quote | Customer Manager & User | None: informational |
Quotes
Scenario | Email Recipient(s) | Action Required |
Vendor issues a quote | Customer Manager & User | None: informational |
Customer rejects a quote | Primary Vendor User | None: informational |
Customer requests quote revisions | Primary Vendor User | Review and update quote |
Orders & Production
Scenario | Email Recipient(s) | Action Required |
Order placed by customer | Primary Vendor User | Move order to In Production status |
Vendor updates order status to In Production | Customer Manager & User | None: informational |
Vendor updates order status to Complete | Customer Manager & User | Upload material certs or quality reports if required |
To ensure notifications are delivered successfully, add [email protected] to your safe sender list.