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Changing or Resetting Your Password

If you forget your password or want to update it

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Written by Bri Callahan
Updated this week
  1. On the login page, click “Forgot Password?

  2. Enter your email and click “Send Reset Link”. Note: This link will expire after 5 minutes. Click on “Request a new one” on the Reset Password Screen if more than 5 minutes have passed to get a new link.

  3. You will receive the an email from [email protected]. Click the “Set Password” link to change to password and log back in.

  4. Enter your new and secure password and click “Set Password” to save. Password requirements include: At least 8 characters, 1 uppercase letter, 1 lowercase letter, 1 number, 1 special character.

  5. Once your password is reset, you will automatically be redirected to: https://customer.custompartsportal.com/login.

  6. Use your email and newly created password to login.

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